Orders include delivery and returns
Returns, disputes and delivery are built into the platform’s flows. Service rules are agreed with sellers and logistics partners.
Catalogue, sellers, payment, delivery and returns on a ready-made engine. Embedded in a super app or launched separately under the bank’s brand; the engine runs on a live platform.
Shopping in bank apps
Kazakhstan. Online already accounts for a seventh of retail, and 86% of that volume goes through marketplaces, meaning apps built around a bank; growth comes from purchase frequency rather than basket size, and a bank without its own storefront loses transactions and customer data. Uzbekistan. Online is under 5% of retail, but the market has grown 22-fold in five years, and half of purchases in the largest ecosystem are already paid with its own instalments and cards.
A marketplace under the bank’s brand, on a ready-made engine
The engine combines sales and order fulfilment. Bank payments, instalments, logistics and sellers’ accounting systems are connected during implementation.
Returns, disputes and delivery are built into the platform’s flows. Service rules are agreed with sellers and logistics partners.
Ready-made modules are configured for the bank. Implementation time depends on categories, sellers, payments and logistics.
The engine runs on a live marketplace. Experience with orders, delivery and returns forms the basis of implementation; terms for a new marketplace are defined separately.
Seller registration and verification, products, stock, prices, orders and payouts — via a dashboard or API.
Categories, product cards, filters and search with suggestions; pharmacy flows are configured separately.
Payment from an account or card, instalments, order splitting by seller, receipts and purchase history.
Integration of courier services and pickup points, statuses and notifications. Delivery times depend on partners and geography.
Return requests, category-specific rules, dispute resolution and settlements with order participants.
Cashback, bonuses, promo codes, campaigns and personalised selections.
Product and seller checks, ratings, reviews and service quality control.
Web, iOS and Android under the bank’s brand, or a super app storefront with single sign-on.
Orders, average order value, conversion, returns and revenue by seller and category.
Categories, economics, sellers, logistics and format: super app or standalone platform.
Engine, payments and instalments setup, logistics integration and onboarding of the first sellers.
A pilot for the selected segment: orders, returns, delivery times. The storefront and rules are refined based on the results.
Expanding the range, geography, sellers and delivery; joint promotion with the bank.
Development in sprints by the Rocket Tech or bank team; SLA-based support. Delivery
The engine runs in the bank’s infrastructure; the code and documentation belong to the bank. Price and timeline are set in the contract.
Infrastructure, deployment and 24/7 monitoring by Rocket Tech. A marketplace under the bank’s brand on external hosting.
New categories, sellers, features and SLA-based support, by subscription or by the bank’s own team.
We build the platform’s team and processes, launch it and hand it over to the bank once agreed targets are met. How it works
“A marketplace is not a storefront, it is operations: sellers, delivery, returns, disputes. We went through all of them on a live marketplace and built them into the engine. The bank connects sellers, logistics and contracts together with us.”
Oleg KachalinCo-founder, CEO in Uzbekistan Blog “Usataya Baza”LinkedIn
Seller, catalog, payment, delivery and returns modules are configured for the bank. The scope of customization and integrations is defined during Discovery.
Sellers connect via a dashboard or their accounting system API. The bank sets the categories and terms; Rocket Tech helps onboard the first sellers.
Delivery is handled by logistics partners and sellers. The engine supports returns, disputes and payouts; responsibilities and deadlines are set out in the marketplace rules and contracts.
Yes. Either a standalone marketplace with a web version and iOS/Android apps, or a storefront inside the super app with single sign-on.
Payments, installments and cashback are connected through the bank’s systems; receipts and purchase history are available in the app.
The timeline is defined during Discovery based on categories, sellers and integrations, and is fixed in the contract.
Your request goes to our business development team: we will get in touch, work out what needs to go live at your bank and propose a solution.
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